Client Experiences
What Clients Say About Working With Us
Candid perspectives from organisations across Singapore that have completed engagements with Batik Compass.
Back to HomeClient satisfaction rate
Engagements completed
Years of practice
Average feedback score / 5
Client Reviews
From the Organisations We've Worked With
"The Competitive Intelligence Briefing gave our strategy team a structured picture of the market that we genuinely did not have before. The format was immediately useful for our planning sessions — not a generic overview, but a properly comparative analysis of our specific competitive set."
Kevin Lim
Head of Strategy, Financial Services
Singapore · March 2025
"Mei Lin worked with our IT and compliance teams in a way that actually made the cross-functional dynamic easier, not harder. The governance framework we received is practical — our teams can maintain it without needing to come back to us for help every quarter."
Priya Tharmarajah
Chief Compliance Officer, Technology Firm
Singapore · February 2025
"We engaged Batik Compass for transformation programme oversight during a fairly complex reorganisation. Arjun was excellent — methodical, clear in his reporting, and genuinely independent rather than aligned with any particular internal faction. The engagement ran over schedule by about a week, but we were kept informed throughout, which made that manageable."
Wei Chen Ng
COO, Professional Services Group
Singapore · January 2025
"We have now commissioned the Competitive Intelligence Briefing three times. The value compounds when you can compare briefings across periods — patterns in competitor behaviour become visible that would not be apparent from a single snapshot. Rohan's team has kept the format consistent in a way that makes those comparisons genuinely useful."
Siti Rahimah
Group Strategy Director, FMCG
Singapore · March 2025
"The data governance engagement was more collaborative than I expected. Mei Lin didn't just hand us a document — she worked through the implementation questions with us and made sure the people who'd actually have to maintain the framework understood how it fitted together. That made a real difference to internal adoption."
Jonathan Krishnan
Head of Data & Analytics, Insurance
Singapore · December 2024
"Straightforward to work with. The scope was exactly as described, the fee was exactly as agreed, and the briefing was delivered on time. What I appreciated most was that the initial scoping conversation was honest — they told us clearly what the engagement could and could not address, rather than overselling it."
Lin Huiying
CEO, Regional Consultancy
Singapore · February 2025
Case Studies
How Engagements Have Made a Difference
Challenge
Strategic Blind Spot Before Board Review
A Singapore-based financial services firm was preparing a three-year strategic plan for board approval. Senior leadership felt they lacked a current, credible picture of how their key competitors were positioned — particularly after two years of market disruption.
Solution
Competitive Intelligence Briefing
Batik Compass conducted a focused two-week intelligence engagement covering five primary competitors. The briefing mapped each competitor's service shifts, pricing signals, technology investments, and talent movements using public sources. Delivered in a comparative matrix format for direct leadership review.
Outcome
Clearer Strategic Direction
The briefing was presented directly at the board strategy session. Two strategic initiatives were reprioritised based on findings. The client has since commissioned quarterly refreshes to maintain ongoing awareness. Total engagement time: 11 business days.
"It changed how we framed the board conversation." — Strategy Director
Challenge
Fragmented Data Ownership Across Departments
A mid-sized technology company had grown quickly and found itself with data scattered across business units, unclear ownership of customer records, and mounting compliance questions ahead of a regulatory audit. There was no agreed-upon approach to data quality or access control.
Solution
Data Governance Framework
A six-week engagement working across IT, compliance, and three business units. Batik Compass assessed the current data landscape, facilitated cross-functional workshops to agree on ownership principles, and produced a governance policy, RACI matrix, and phased implementation plan suited to the company's actual scale.
Outcome
Audit-Ready Framework in Place
The company entered the regulatory audit with a documented, internally-agreed governance framework. The audit finding on data ownership was resolved. Six months later, the data quality standards documentation is actively maintained by internal teams without external support.
"Practical, not theoretical. That was the difference." — CCO
Challenge
Multi-Stream Transformation Without Governance
A professional services group was undertaking a simultaneous ERP upgrade, operating model change, and office consolidation. Three months in, progress was inconsistent across workstreams, leadership had limited visibility, and risks were being managed informally — largely by individuals rather than through any structured process.
Solution
Transformation Programme Management
Batik Compass joined as an independent programme office for 16 weeks. Arjun established a governance structure, introduced a shared programme dashboard, implemented a formal risk register, and took on the coordination of monthly steering committee reporting. Workstream leads engaged directly with Batik Compass on issues before they escalated.
Outcome
Transformation Completed on Revised Plan
All three workstreams were completed within the revised timeline agreed in week four. The steering committee reported improved confidence in programme status throughout. The lessons-learned compendium produced at close has since been used to inform governance planning for a subsequent infrastructure project.
"Having an independent hand at the helm made the difference." — COO
Professional Standing
Credentials and Affiliations
SICC Member Firm
Singapore International Chamber of Commerce — active member since 2015.
DAMA Certified
Data management consultants hold current DAMA Singapore certification.
PDPA Compliant
All data handling practices aligned with Singapore's Personal Data Protection Act.
SMF Associate
Associate firm of the Singapore Management Federation for consulting practices.
Get In Touch
Phone
+65 6715 9423Office
138 Market Street, #22-01
CapitaGreen, Singapore 048946
Hours
Mon–Fri: 9:00 AM – 6:00 PM SGT
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